Privacy Policy

Use of your personal Data - Privacy Notice

How we use your personal data

The personal or HCC provided contact details you enter in HCC's ICT systems, such as Contact Portal, SAP ESS/MSS, or HCC Service Portal (ESRs and fault reporting) will be used by HCC to send you notifications about incidents affecting ICT systems or a particular site that might impact your work or choice of working location.

The notifications are sent in the legitimate interests of the Council, to help you decide what action to take until the incident is resolved. Providing you with these notifications also helps meet our duty of care to you and improve our ability to maintain business continuity.

The notifications will be sent from HCC's Major Incident Notification System (MINS) and will use the contact details you provide such as a mobile phone number or email address.

Your rights.

• You have a right to request access to any personal data held by HCC and to have any factually inaccurate data corrected.
• You have the right to object to our use of your personal details to contact you.
• If you wish to seek to exercise a right, please contact data.protection@hertfordshire.gov.uk.

• Our Data Protection Officer (DPO) can be contacted by email dataprotection.officer@hertfordshire.gov.uk.
• You have a right to lodge a complaint about the processing of personal data with the Information Commissioner's Office (ICO). Before you lodge a complaint, please contact the Data Protection Team as the ICO expect that you give us a reasonable opportunity to deal with your complaint first.